Summary: We respect your privacy. We collect only what's necessary to provide our service, we never sell your data, and we use industry-standard security measures to protect your information.

1. Introduction

Jaiyn.ai ("Jaiyn", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales assistant platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

Account Information: Name, email address, company name, phone number, and billing information when you register for an account.
Campaign Data: Product information, pricing data, FAQs, and other business content you upload to train your AI assistant.
Communications: Messages, emails, and other communications you send to us.

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

Usage Data: Pages visited, features used, time spent, and interaction patterns.
Device Information: Browser type, operating system, device identifiers, and IP address.
Cookies and Tracking: We use cookies and similar technologies to maintain sessions and analyse usage.

2.3 Lead Data

When visitors interact with your Jaiyn-powered chat widget, we collect on your behalf:

Contact information provided by the visitor (name, email, phone)
Conversation transcripts and interaction history
Lead qualification scores and buying intent signals

Important: You (our customer) are the data controller for lead data collected through your campaigns. We process this data on your behalf as a data processor.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and support requests
Analyse usage patterns to improve user experience
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Regular security assessments and penetration testing
Access controls and authentication measures
Employee training on data protection
Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law. When you close your account, we will delete or anonymise your information within 90 days, except where retention is required for legal or legitimate business purposes.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain circumstances.
Restriction: Request that we limit processing of your information.
Portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

9. Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

Types of cookies we use:

Essential Cookies: Required for the Service to function properly.
Analytics Cookies: Help us understand how visitors use our Service.
Preference Cookies: Remember your settings and preferences.

10. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Jaiyn.ai
Contact Us
Website: jaiyn.ai

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk