Summary: These terms govern your use of Jaiyn.ai. By using our service, you agree to use it responsibly, pay applicable fees, and respect our intellectual property. Importantly, you acknowledge that AI technology can make mistakes, and you are responsible for training your AI assistant and the accuracy of the data you provide. You use AI features at your own risk. We provide the service "as is" with reasonable efforts to maintain uptime and security.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Customer") and Jaiyn.ai ("Jaiyn", "we", "us", or "our") governing your access to and use of the Jaiyn platform, including our website, applications, APIs, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

2. Description of Service

Jaiyn provides an AI-powered conversational sales assistant platform that enables businesses to:

Deploy AI chat widgets on websites and other digital properties
Train AI assistants with custom business knowledge and product information
Capture and qualify leads through natural conversation
Access analytics and insights on customer interactions
Integrate with third-party systems via APIs

3. AI Technology Disclaimer and Customer Responsibilities

Important: The Service uses artificial intelligence technology which, while powerful, is still evolving and may produce errors, inaccuracies, or unexpected outputs. You acknowledge and accept these limitations by using the Service.

3.1 Nature of AI Technology

You acknowledge and agree that:

Artificial intelligence and large language model (LLM) technology is relatively new and continuously evolving
AI systems can and do make mistakes, produce inaccurate information, or generate inappropriate responses
AI outputs are probabilistic in nature and may vary between interactions
No AI system, including ours, can guarantee 100% accuracy, appropriateness, or reliability
AI responses are generated automatically and are not reviewed by humans before delivery
The AI may occasionally "hallucinate" or generate information that appears plausible but is incorrect

3.2 Customer Training and Data Responsibilities

The quality and accuracy of AI responses depend significantly on the training data and configuration you provide. You are solely responsible for:

Creating, configuring, and maintaining your AI persona and its behaviour parameters
Providing accurate, complete, current, and appropriate training data
Supplying correct product information, pricing, specifications, and business details
Regularly reviewing and updating your training data to ensure accuracy
Testing your AI assistant's responses before deploying to customers
Monitoring conversations and correcting any issues that arise
Ensuring your training data does not contain errors, misleading information, or inappropriate content
Complying with all applicable laws regarding the information your AI communicates to customers

3.3 Assumption of Risk

BY USING THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

You use AI technology entirely at your own risk
You are solely responsible for any consequences arising from AI-generated responses to your customers
Any errors, inaccuracies, or inappropriate responses generated by the AI are your responsibility, not ours
You will not hold Jaiyn, its affiliates, or the underlying AI model providers liable for AI outputs
You are responsible for verifying that AI responses meet your quality standards before and during deployment
You will implement appropriate human oversight of AI interactions as needed for your use case

4. Account Registration

To use the Service, you must create an account. You agree to:

Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorised access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or remain inactive for extended periods.

5. Subscription Plans and Payment

5.1 Plans and Pricing

The Service is offered through various subscription plans with different features and usage limits. Current pricing is available on our website. We reserve the right to modify pricing with 30 days' notice to existing customers.

5.2 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis
All fees are in British Pounds (GBP) unless otherwise specified
Fees are non-refundable except as required by law or as specified in these Terms
You authorise us to charge your designated payment method for all fees due

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws, regulations, or third-party rights
Transmit spam, phishing attempts, or malicious content
Deceive or mislead consumers about your identity or offerings
Collect personal data without proper consent or legal basis
Interfere with or disrupt the Service or its infrastructure
Attempt to gain unauthorised access to any systems or data
Reverse engineer, decompile, or disassemble the Service
Use the Service for any illegal, harmful, or fraudulent purposes
Resell or redistribute the Service without authorisation

7. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL AI FEATURES AND OUTPUTS, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL JAIYN, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, you agree to attempt to resolve disputes informally by contacting us.

10. Contact Information

For questions about these Terms, please contact us:

Jaiyn.ai
Contact Us
Website: jaiyn.ai